Privacy Policy

About this Privacy Policy

This policy applies to personal information collected through the Slotozen Casino website, account services, customer support channels and related online features. Personal information means information that identifies you, or information that can reasonably be linked with you. The information handled will depend on how you use the website, the services available to you and the choices you make.

When you use the website, information may be collected, used and disclosed as described in this policy. Where a particular activity requires your consent, consent may be requested where appropriate. You may be able to refuse optional uses, such as some marketing communications. This will not normally affect processing needed to provide an account, complete a transaction, protect the service or meet legal obligations.

This policy gives players a general explanation of how personal information may be handled. It should be read together with any other privacy notices, terms or information displayed during registration, verification, payment or support interactions. We may update this policy from time to time to reflect changes to the website, our services, technology or applicable requirements. An updated version will apply when it is published on the website.

Information you may provide

• Account details, such as your name, date of birth, contact details, username, password and account preferences.
• Identity and verification documents or information needed to confirm your identity, age, location or eligibility to use particular services.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction history and information connected with account activity.
• Messages and records from communications with customer support, including questions, complaints, requests and information you choose to provide.
• Marketing preferences, consent choices and information about your interactions with communications where relevant.

Information we collect and why we use it

We typically handle information that is needed to operate an online casino service and provide a consistent experience. The information collected may vary depending on your activity, the features you use and the checks that apply to your account. We do not need every type of information for every player or every interaction.

Account and service administration

Account details may be used to create and manage your account, authenticate access, communicate with you, provide requested services, remember your preferences and keep account records accurate. Contact information may be used to send service messages, including account notices, security alerts, transaction updates, policy changes and responses to support enquiries.

Verification, safety and anti-fraud checks

Verification information and documents may be used to confirm identity, age and account ownership, and to help prevent unauthorised access. Account, device, transaction and payment information may also be assessed for security, anti-fraud, anti-money-laundering, responsible service and other risk-management purposes. These checks help protect players, payment processes and the integrity of the website.

Payments and transactions

Payment and transaction records may be used to process deposits and withdrawals, reconcile account activity, investigate disputed or unusual transactions, provide transaction support and maintain accurate financial records. Payment information may be handled by payment providers or other service partners involved in completing a transaction. Those providers may have their own privacy notices and terms.

Support and communication

Information provided to support may be used to identify your account, understand your request, investigate an issue, keep a record of the interaction and provide an appropriate response. Support communications may be reviewed for quality, training, security and service improvement purposes, subject to applicable requirements.

Legal and operational purposes

Information may be used to meet legal or regulatory obligations, respond to lawful requests, enforce applicable terms, manage complaints, protect rights and investigate suspected misuse. Aggregated or de-identified information may also be used for reporting, analysis, testing and improving website performance where it cannot reasonably identify an individual.

Cookies, devices and sharing information

Cookies and similar technologies

The website may use cookies and similar technologies to keep features working, remember preferences, support login and security functions, understand how the website is used and improve performance. Some cookies may be placed by service providers that help deliver analytics, payment, security or other website functions.

Cookies and similar technologies may collect information such as browser type, device details, approximate location, pages visited, interaction times and technical identifiers. This information can help the website recognise a returning browser, maintain a session, detect unusual activity and understand which features are useful.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. If you disable certain cookies, parts of the website may not work properly and some account or security features may be unavailable. Browser settings do not necessarily remove information already collected for other legitimate purposes.

Device and usage information

When you access the website, technical information may be received automatically. This can include an IP address, device or browser type, operating system, language settings, referring website, pages viewed, approximate location, access times and information about errors or interactions. This data can help with security monitoring, fraud detection, troubleshooting, performance measurement and development of a more reliable service.

When information may be shared

Information may be shared where reasonably necessary for the purposes described in this policy. This may include sharing with technology providers, hosting providers, payment providers, identity and verification providers, security and fraud-prevention services, customer support partners, analytics providers and professional advisers. These parties should only receive information needed for their relevant function and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to valid legal process, to protect the safety or security of the website, to investigate suspected unlawful activity or in connection with a business change. We do not treat your personal information as a product to be sold. If information is transferred or handled in another location, appropriate safeguards may apply as required in the circumstances.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee absolute security, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account or information has been compromised.

Personal information may be stored electronically by Slotozen Casino or by service providers supporting the website. Access is limited to people and providers who need information for an appropriate business, service, security or legal purpose. We take steps intended to keep information accurate and relevant, but you should update your account details when they change or contact support if you believe information associated with your account is incorrect.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, investigate incidents, prevent fraud, enforce terms or establish, exercise or defend legal claims.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in a way that means it no longer identifies you. Deletion may not be immediate where information is held in backups, is subject to a required retention period or is needed for a legitimate security or legal purpose.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. You can contact us to ask whether we hold information about you and request access to it. You may also ask for inaccurate, incomplete or outdated information to be corrected. We may need to verify your identity before responding, particularly where a request involves account, identity or payment information.

How to exercise your rights

For privacy questions or data requests, contact support@slotozencasino.click. In your message, explain what you are asking for and include enough information for us to identify the relevant account or interaction. Please do not send unnecessary identity documents or payment details by email. We may ask for additional information through a safer process if it is needed to confirm that the request comes from the account holder.

• Access: ask for a copy of personal information we hold about you, together with general information about how it is used.
• Correction: ask us to correct or update information that is inaccurate, incomplete or no longer current.
• Deletion: ask us to delete personal information where there is no continuing reason for us to retain it. This request may be limited by legal, security, dispute-resolution or record-keeping requirements.
• Withdrawing marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.

Withdrawing marketing consent does not stop essential service communications, such as security notices, account messages, transaction information or responses to support requests. We will aim to handle privacy requests within a reasonable period. If a request cannot be completed in full, we will explain the relevant limitation where appropriate. You may also contact us if you have a concern about how your personal information has been handled.

Keeping your information secure

You can help protect your information by choosing a unique password, not sharing login details, signing out from shared devices and keeping your email and device security up to date. Do not provide account credentials or payment information in response to unexpected messages. If you notice unusual account activity or believe your information may have been accessed without permission, contact support as soon as possible.