Slotozen Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Slotozen Casino. They apply to your use of the website, your player account, casino games, payment services, promotional features and any other services made available through the platform. Additional terms may apply to particular games, promotions, tournaments or payment methods. If additional terms conflict with these Terms & Conditions, the specific terms for that service may apply to the extent of the conflict.

You may use Slotozen Casino only where online gambling is lawful and available to you. You are responsible for checking the laws that apply in your location before registering or playing. Access may be restricted in some countries, regions, states or territories. The website should not be used from a location where online casino gambling, remote gambling or the relevant service is prohibited.

You must be at least the legal gambling age that applies in your jurisdiction. You must also have the legal capacity to enter into a binding agreement. Slotozen Casino may ask for information or documents to confirm your age, identity, location or eligibility. You must not allow another person to use your account, and you must not create or use an account on behalf of someone else.

• Provide information that is accurate, complete and current.
• Use the website only for personal and lawful purposes.
• Keep your login details confidential and take reasonable steps to protect your account.
• Tell Slotozen Casino promptly if you believe your account has been accessed without permission.
• Follow the rules displayed for each game, promotion and payment service.
• Do not use the website if you are self-excluded, restricted from gambling or otherwise not permitted to participate.

Slotozen Casino may refuse registration, suspend access or close an account where this is reasonably necessary to comply with legal or regulatory obligations, protect the platform, investigate activity or enforce these terms. Any action taken will be handled in accordance with applicable requirements and the information available at the time.

2. Player accounts and verification

A player account is required for services that involve real-money gambling. You may generally have only one account unless Slotozen Casino has expressly approved otherwise. Duplicate, linked or misleading accounts may be restricted or closed. If you believe you have created more than one account by mistake, contact support through the communication options displayed on the website before continuing to use the accounts.

You are responsible for all activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you took reasonable care to protect your login information. Do not share passwords, verification codes, payment details or access devices. Slotozen Casino will not ask you to disclose a password through an unsecured or suspicious channel.

Identity and account checks may be required before deposits, gameplay, withdrawals or other services are completed. Verification can include requests for proof of identity, address, payment ownership, source of funds or other information relevant to legal and security obligations. Documents must be genuine, readable and current. Information may be reviewed using appropriate verification methods and may be retained where required by law or legitimate business purposes.

You must update your account information when it changes. Providing false, incomplete or misleading information may result in a review of your account and the withholding or reversal of transactions where permitted by law. If a payment method belongs to another person, you must not use it unless the arrangement has been approved and the required checks have been completed.

You may request account closure through the available support or account-management options. Closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful activity. Account closure is different from a responsible gambling break or self-exclusion. If you want help controlling your gambling, use the responsible gambling tools and information made available on the website.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and are subject to the rules shown before or during play. You should review the game information, stakes, paytable, winning combinations and any applicable restrictions before confirming a wager. Game outcomes are determined by the relevant game system. You must not attempt to influence, manipulate, reverse-engineer or interfere with a game, random outcome or security feature.

Before making a deposit, check that the amount, currency and payment method are correct. You may use only payment methods that you are authorised to use. Deposits may be subject to verification, processing checks, minimum or maximum amounts and restrictions imposed by the payment provider or applicable law. Slotozen Casino may decline or delay a transaction where additional information is needed or where a payment appears unusual, unauthorised or connected with prohibited activity.

Withdrawals are processed in accordance with the information shown in your account and the requirements of the selected payment method. A withdrawal may require identity, payment or source-of-funds checks before it can be completed. The name on the receiving account or payment instrument may need to match the verified player details. Third-party fees, bank charges, currency conversion costs or payment-provider conditions may apply, and these are generally outside Slotozen Casino's control.

Promotions, bonuses, free plays and other offers may have separate eligibility requirements and promotional terms. Those terms should be read before an offer is accepted. They may explain how to claim an offer, which games qualify, how wagering or playthrough requirements operate, when an offer expires and what happens if an account is closed or a promotion is cancelled. If an offer has not been accepted or its terms are unclear, do not assume that it applies to your account.

Slotozen Casino may correct an obvious error, withdraw an offer, amend promotional terms or cancel a benefit where this is necessary because of a technical error, misuse, fraud, legal requirement or an event outside reasonable control. Any review will take account of the applicable promotion terms and relevant law. You must not use bonuses or payment services for unlawful purposes, money laundering, fraud, collusion or any other form of abuse.

• Do not use automated systems, bots, scripts or software designed to gain an unfair advantage.
• Do not exploit a technical fault, pricing error, game error or payment error.
• Do not collude with another player or interfere with the fair operation of a game.
• Do not attempt to charge back a valid transaction or dispute a payment dishonestly.
• Do not use the website to transfer funds between people or for commercial gambling activity.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Set a budget before you start, keep track of time and spending, and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

Responsible gambling tools and support information may be available through the website. These may include deposit or spending controls, time reminders, breaks, account closure and self-exclusion options. The availability and operation of a tool can depend on the product, account status and applicable requirements. Read the instructions carefully and contact support through the available website channels if you need help using a control.

If gambling is no longer enjoyable or is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support. Consider speaking with a trusted person or a qualified financial, health or gambling-support professional. Do not chase losses, borrow money to gamble or hide gambling activity from people who may be able to help.

You must not use Slotozen Casino for unlawful activity or in a way that harms other users, the operator or the security of the website. Prohibited conduct includes fraud, money laundering, identity misuse, hacking, distribution of malicious software, harassment, threats, dishonest payment disputes and attempts to bypass account, location or responsible gambling controls.

Where prohibited conduct or a serious breach is suspected, Slotozen Casino may limit functionality, suspend an account, cancel affected transactions or take other action permitted by law. Information may be shared with relevant payment providers, service providers or authorities where there is a lawful basis to do so.

5. Privacy, availability, liability and changes

Personal information is handled in accordance with the applicable Privacy Policy. This may include information used to open and manage an account, verify identity and age, process payments, provide customer support, improve services, prevent fraud and meet legal obligations. By using the website, you acknowledge that relevant information may be processed and shared with service providers where necessary for these purposes and where permitted by law.

The website and its services are provided subject to availability. Maintenance, technical faults, telecommunications problems, payment-provider issues, cyber incidents, software errors or events outside reasonable control may interrupt access or delay a transaction. Slotozen Casino does not promise that the website will always be available, uninterrupted, secure or free from errors, although reasonable steps may be taken to maintain and protect the service.

Nothing in these terms excludes or limits a right, guarantee, condition or remedy that cannot lawfully be excluded or limited. To the extent permitted by law, Slotozen Casino is not responsible for losses caused by your failure to protect account details, your use of an unsuitable device or connection, your breach of these terms, unlawful use of the service, or the acts and omissions of third-party payment or technology providers.

If a dispute arises, review the relevant account, game, payment or promotional information first and raise the matter through the support channels displayed on the website. Provide enough information for the issue to be investigated, including relevant dates, transaction references and a clear description of the concern. You should not send passwords or unnecessary sensitive information when making a complaint.

These Terms & Conditions may be updated from time to time to reflect changes to the website, services, legal requirements, security practices or operating procedures. The current version will be published on this page, together with an updated date where appropriate. You should review the terms regularly. Continuing to use the website after an update is published indicates acceptance of the revised terms, unless applicable law requires another form of notice or consent.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. The law and dispute arrangements applicable to your use of the service will depend on the relevant jurisdiction and mandatory legal requirements.